An article that explores components of volunteer coaches’ psychological contract including expectations of themselves and sports clubs as well as some recommendations for sport managers.
Author: Nadina Ayer
Nadina Ayer, Ph.D. is a former varsity tennis player, a high-performance tennis coach, and entrepreneur with many years of experience in the public and private sports sector. Her research focuses on customer service and interpersonal relations (dynamics, coach-athlete relationship) in various online and offline sport contexts. She teaches university courses on service quality and inclusive physical activity.
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